Frequently Asked Questions

Questions

1. What is the difference between Changi Airport Group and the Civil Aviation Authority of Singapore?
Singapore Changi Airport was corporatised on 1 July 2009. This resulted in the formation of Changi Airport Group (CAG) and the restructuring of the Civil Aviation Authority of Singapore (CAAS).

As the airport company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. Through its subsidiary Changi Airports International, the Group invests in and manages foreign airports to spread the success of Changi Airport around the world.

CAAS retains its role as the regulatory authority for civil aviation in Singapore and continues to provide air navigation services. It also has a role in the growth and development of the air hub and aviation industry, while overseeing and promoting safety in the industry.

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2. How many employees does CAG have?
The company has about 1,400 employees.

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3. How many retail and food & beverage establishments are there at Changi Airport?
There are over 330 retail and services outlets, and 120 F&B outlets at Changi Airport.

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4. How much commercial space is there at Changi Airport?
Total concession space across all terminals is about 70,000sqm, with transit malls on the airside accounting for about 50,000sqm.

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5. What are the most popular items purchased at Changi?
These are liquor and tobacco, perfumes and cosmetics and branded luxury goods.

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6. How many cities is Changi Airport connected to?
As at 1 January 2013, more than 110 airlines operate at Changi Airport, connecting Singapore to over 240 cities in some 60 countries and territories around the world.

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7. What are Changi’s top 10 city links?
Based on number of passenger movements in 2012, the top 10 city links are:

1. Jakarta, Indonesia
2. Hong Kong, S.A.R.
3. Bangkok, Thailand
4. Kuala Lumpur, Malaysia
5. Manila, Philippines
6. Tokyo, Japan
7. London, United Kingdom
8. Denpasar (Bali), Indonesia
9. Sydney, Australia
10. Ho Chi Minh City, Vietnam

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8. How often do aircraft take off and land at Changi Airport?
With more than 6,500 weekly scheduled flights, an aircraft takes off or lands at Changi roughly once every 100 seconds.

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9. How busy is Changi Airport?
Changi is one of the world’s busiest airports for international passenger traffic. It handled 51 million passengers in 2012. Based on data from Airports Council International (www.airports.org), Changi was the seventh busiest airport for international passenger traffic in 2012.

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10. How many A380 flights does Changi Airport handle?
Changi Airport is the world’s busiest multi-carrier A380 hub. As at 1 January 2013, there are more than 280 A380 flights each week operated by Air France, Emirates, Lufthansa, Qantas and Singapore Airlines. Singapore is connected to 11 cities worldwide via the A380 – Dubai, Frankfurt, Hong Kong, London, Los Angeles, Melbourne, New York (JFK), Paris, Sydney, Tokyo and Zurich.

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11. When is CAG’s financial year?  Does it publish an annual report?
CAG’s financial year ends on 31 March. The report for the twelve months ended 31 March 2012 can be found here.

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12. How do companies obtain approval for photography and filming at Changi Airport?
Media organisations can contact CAG’s Corporate Communications regarding photography and filming approval at corp.comms@changiairport.com .  As airport passes may be required for access to restricted areas, please allow at least 10 working days for the application to be processed.

Non-media organisations can apply for permits at http://changiairportgroup.com/cag/html/e-services/filming-and-photography.html

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